Contact FAQ Privacy Terms


Please connect with us. We are available Monday – Friday from 9am – 6pm GST. +971 4 311 6604


Interested in a visit to our scent studio? Our address is:
81, 6A Street, Al Quoz, Dubai, UAE

  • Are your fragrances safe?
    At ISCENT, we take immense pride in our unwavering commitment to safety, and we consistently strive to not only meet but surpass global safety standards. Our dedicated in-house regulatory team ensures rigorous adherence to safety

    ISCENT fragrances boast the following safety features:
    - Contain NO identified respiratory allergens
    - Are FREE from phthalates, recognized endocrine disruptors
    - Do NOT include R59, a substance contributing to ozone depletion

    Our commitment to safety goes beyond declarations. ISCENT diligently complies with or exceeds safety and regulatory standards set by prominent organizations,
    - International Fragrance Association (IFRA) – Code of Practice
    - Occupational Safety and Health Administration (OSHA)
    - Registration with the Toxic Substance Control Act (TSCA)
    - Compliance with California Air Resource Board (CARB) VOC Regulations
    - Alignment with the International Agency for Research on Cancer (IARC)
  • How do we contact customer support?
    We're here to support you! Reach out to us at +971.4.220.9137 during our Monday-Saturday hours from 8 a.m. to 6 p.m. GMT+4. Alternatively, you can get in touch with us through our online contact form.
  • Does my diffuser come with a warranty?
    Of course! All of our diffusers have a 1 year full replacement warranty for all
    purchases, and if you are a subscriber then you are always covered.
  • How much area will my diffuser cover?
    We have a wide variety of diffusers catering to every size space, from small washrooms and corridors to large shopping malls and sports stadiums. We’ve got you covered.
  • What is a cold air diffuser and how does It work?
    A cold air diffuser is an innovative essential oil atomizing device that operates without water or heat, releasing a fine, dry mist of nano-particles into the air. This advanced diffuser actively filters cold air from your environment and diffuses the oils as an ultra-dry mist, resulting in a more potent and pure fragrance compared to heated or water-based alternatives. Dispersing scent with cold air ensures a safe and clean method of filling a room with aroma, as it doesn't dilute the scented oils, introduce unnecessary substances into the air, or leave any residue behind.
  • Can ISCENT install the scent diffuser for me?
    Absolutely, we offer a dedicated team for both private and commercial scenting system installations in our service area throughout the Middle East. However, many of our clients find installation to be a straightforward process, completing it themselves in under an hour with the assistance of our experienced Technical Support team.

    If you prefer to collaborate with an HVAC Technician for installation, we're more than willing to guide them through the process and ensure a successful outcome.

    Regardless of whether you decide on a self-installation approach or involve a contractor, our knowledgeable Technical Support professionals are readily available to simplify the installation process. Feel free to Contact Us for further details
  • Can I test the scents?
    Certainly! Reach out to us, and a member of our team of scenting experts will connect with you to assist in discovering the ideal fragrance for your home or business. Expect a curated selection of scents from our extensive fragrance library,
    tailored to precisely match your requirements.
  • How long does the fragrance last?
    At the recommended usage of 8 hours per day, the bottles typically last for about one month. The exact duration may vary based on the selected on/off schedule!
  • Can I use any generic fragrance oil?
    ISCENT diffusers are meticulously crafted to operate seamlessly with ISCENT fragrance oils. Our fragrances are formulated to guarantee optimal scent dispersion without causing harm to the internal components of your diffuser. Please note that the use of oils other than ISCENT fragrance oils will void your diffuser's warranty
  • Where are ISCENT fragrance oil’s made?
    All our oils are produced in France or the U.K., utilizing the finest quality ingredients to deliver top tier scenting solutions for our clients.
  • What’s the difference between a standalone and HVAC diffuser?
    A standalone diffuser is simply plugged in and operates wherever there is an electrical outlet. On the other hand, an HVAC unit connects to your HVAC system, delivering consistent and even coverage across a home or building.

Can't Find your Answer Here?

Contact us!


Privacy Policy

Effective date: December, 15 2023

ISCENT ("us," "we," or "our") operates the website (the "Service").

We are committed to protecting your privacy and using your information responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data. By using the Service, you agree to the terms of this policy. Unless explicitly defined otherwise, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection and Use
We collect various types of information to enhance and personalize our Service.

Types of Data Collected:
Personal Data
While using our Service, we may request personally identifiable information ("Personal Data") for communication and identification purposes. This may include, but is not limited to:
- Email address
- First name and last name
- Phone number

Cookies and Usage Data

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

Usage Data
We also collect information on how the Service is accessed and used ("Usage Data"), including but not limited to:
- Internet Protocol address (IP address)
- Browser type and version
- Pages visited, time, and date of visit
- Time spent on pages
- Unique device identifiers
- Other diagnostic data
- Tracking & Cookies Data

We use cookies and similar tracking technologies to enhance and analyze the Service. Cookies are files with a small amount of data sent to your browser, stored on your device. Tracking technologies include beacons, tags, and scripts. You can configure your browser to reject cookies, but this may limit your access to certain Service features.

Examples of Cookies we use:
-Session Cookies: for Service operation
- Preference Cookies: to remember your preferences
- Security Cookies: for security purposes
- Use of Data

We use collected data for various purposes, including:
- Providing and maintaining the Service
- Notifying you about Service changes
- Enabling participation in interactive features
- Providing customer care and support
- Conducting analysis to improve the Service
- Monitoring Service usage
- Detecting, preventing, and addressing technical issues
- Transfer of Data

Your information, including Personal Data, may be transferred to and stored on computers outside your jurisdiction. By providing information to us, you consent to this transfer. We take steps to ensure data security and compliance with this Privacy Policy.

Disclosure of Data

We may disclose Personal Data:
- To comply with legal obligations
- To protect and defend rights or property
- To prevent or investigate wrongdoing
- To safeguard personal safety or public interests
- To protect against legal liability

Security of Data

While we employ commercially acceptable means to protect your Personal Data, absolute security cannot be guaranteed.
Transmission over the Internet or electronic storage always involves some risk.

Service Providers

We may engage third-party Service Providers
to assist in Service delivery and analysis. These entities have access to
Personal Data solely for Service-related tasks and are bound by confidentiality.


We use third-party Service Providers, such as Google Analytics, to monitor and analyze Service usage. Google Analytics collects data shared with other Google services, including for personalized ads. You can opt-out by installing the Google Analytics opt-out browser add-on.

For more details, refer to Google's privacy practices: Google Privacy & Terms.

Links to Other Sites

Our Service may contain links to non-operated third-party sites. We do not control or assume responsibility for their content, privacy policies, or practices. We advise reviewing the Privacy Policy of every visited site.

Children’s Privacy

Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and discover your Child provided us with Personal Data, please contact us to remove the information.

Changes to this Privacy Policy

We may update our Privacy Policy, with changes becoming effective when posted on this page. We will notify you of significant changes via email and/or a notice on our Service, updating the "effective date" at the top.


Website Terms & Conditions

Terms & Conditions

Welcome to the ISCENT website ("Site") maintained by ISCENT TRADING LLC ("we,"
"us," or "our"). By using this Site, you agree to comply with and be bound by the following terms and conditions.

Governing Law and Domicile
The United Arab Emirates is our country of domicile, and all transactions on this website are governed by local law. Any
purchase, dispute, or claim arising from or related to this website shall be subject to the laws of the UAE.

Payment Methods
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
The displayed price and currency at the checkout page will match the Transaction Receipt.
We do not trade with or provide services to OFAC and sanctioned countries.

Cardholder Responsibilities
Retain a copy of transaction records and familiarize yourself with policies.
Maintain the confidentiality of your account.

Contact Information
If you need assistance, please contact us at +971 4 2209137 between 8 AM and 6 PM, Monday to Saturday.

Your Account at ISCENT
You are responsible for the security of your account.
ISCENT is not liable for the misuse of your account details.
You are solely responsible for all activities under your account.

Buying Products
By purchasing through our website, you agree to pay the listed product price.
Provide accurate details for order fulfillment.

Orders are subject to availability and confirmation; we reserve the right to cancel without stating a reason.
Enter accurate billing and shipping details; errors may incur additional shipping charges.
Prices on the website are in Arab Emirate Dirhams; UAE VAT will be added at checkout.
Shipping outside the UAE may be subject to additional duties, taxes, or charges.

Shipping Policy
Shipments are handled by third-party agencies.
Delivery within UAE cities takes 3 – 4 working days.
UAE Delivery Fees are a Flat Rate of AED 10 unless specified.
Provide accurate address and contact details to avoid delivery delays.

Cancellation of Orders
Customers can cancel orders within 12 hours; refunds processed within 45 days.

Discounts & Coupons
Promotion codes must adhere to specific terms and conditions.
Codes are valid until the stated expiration date and can only be used once.
Cannot be redeemed for cash or combined with other offers.
ISCENT reserves the right to change or withdraw promotions without notice.

Refund Policy
Refunds processed through the Original Mode of Payment.
Processing time: 10 to 45 days, depending on the issuing bank.

Acceptable within 10 days of receipt with original packaging.
Customer bears return shipment costs.
Refund processed to the original mode of payment.

Different products carry varying warranties against manufacturing defects. Shipment costs borne by the customer for all warranty claims.

ISCENT respects customer privacy and will not share information with third parties.
Financial information will not be shared except for order fulfillment.

Website Policies and Terms & Conditions
Subject to occasional updates; customers encouraged to check for changes.

Changes in Policy
ISCENT reserves the right to amend or remove terms and policies without notice.